Finance giants seek end to call center tech patent lawsuit

By Katie Buehler (April 15, 2022, 7:47 PM EDT) – Charles Schwab and three other financial services companies have asked a Texas federal judge to invalidate a patent on voice recognition technology the companies use for customer service , arguing the patent only involves the automation of human activities and cannot be enforced.

In a joint motion for summary judgment filed Thursday, Charles Schwab & Co. Inc., Bank of America NA, Capital One Bank (USA) NA, and FMR LLC, which does business as Fidelity Investments, asked the judge to Eastern District of Texas, Rodney Gilstrap, an early victory over allegations that they infringed a Parus Holdings Inc. patent by using voice recognition software for customer service calls….

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